Terms & Conditions


1. General Information

Diamonxa is a Pakistan-based handmade gift store specializing in crochet flower bouquets, crochet characters, and custom crochet gifts.

By using our Site, you confirm that you are at least 18 years old or have legal capacity under applicable law.

These Terms govern your use of our website, purchases, and all services provided by Diamonxa.

2. Products & Descriptions

We aim to ensure that all product details, including descriptions, images, and prices, are accurate and up to date.

  • All products are handmade crochet items, so slight variations in size, shape, or color may occur
  • Colors may appear slightly different due to lighting or screen settings

Diamonxa reserves the right to modify or discontinue any product at any time without notice.

3. Orders & Payments

  • All orders are subject to availability and confirmation
  • Prices are listed in Pakistani Rupees (PKR) and may change without notice

We accept payments via:

  • Cash on Delivery (COD)
  • Bank Transfer
  • JazzCash / Easypaisa

Once your order is placed, you will receive confirmation via email or WhatsApp.

4. Shipping & Delivery

  • We deliver across Pakistan
  • Estimated delivery time: 3–7 business days
  • Customers must provide accurate shipping details

Diamonxa is not responsible for delays caused by courier services or incorrect information provided by customers.

5. Returns & Exchanges

Returns or exchanges are only accepted if:

  • The product is damaged
  • The wrong item is delivered
  • The item is defective

You must contact us within 7 days of receiving your order with photo or video proof.

  • Items must be unused and in original packaging
  • Custom-made orders are non-returnable

6. Intellectual Property Rights

All website content, including product images, designs, logos, and text, is the property of Diamonxa.

Unauthorized copying, reproduction, or use of our content may result in legal action.

7. Prohibited Activities

You agree not to:

  • Use the website for fraudulent or illegal activities
  • Attempt to harm, hack, or disrupt the website
  • Misuse our content or brand identity

8. Limitation of Liability

Diamonxa is not responsible for:

  • Indirect or incidental damages from using our website
  • Delivery delays caused by third-party couriers
  • Issues arising from incorrect customer information

9. Governing Law

These Terms & Conditions are governed by the laws of Pakistan.

Any disputes will be handled in the courts of Khushab, Punjab, Pakistan.

10. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept the updated Terms.

Contact Us

📞 WhatsApp: 0320-7572435
📧 Email: contact@diamonxa.com
🌐 Website: www.diamonxa.com